Shipping Policy

Here at Surplusest, we believe everyone around the world should be able to live a stress-free life so we offer UK SHIPPING.

We ship in all UK

Shipping TypeTransit TimeNotes & Restrictions
DomesticHandling Time: 1-2 Days (Mon-Friday)
Transit Time: 3-7 Days (Mon-Sun)
We do not dispatch orders on holidays.
We send your product by Royal Mail.

Ship Date
Orders ship the following business day after the order has been placed/payment processed. Ship date does not count towards transit time.

Shipping Costs

Standard Shipping is the only option available. Standard delivery is free across UK.

Express/Rush
The majority of orders are shipped within 72 hours. (Monday through Friday) using Royal Mail. The standard delivery time is 3-7 days

Shipping Address
Please double-check your address! We cannot make changes once the order has been processed. Surplusest is not responsible for any orders that are undeliverable or returned to the sender.

Tracking
Tracking will be automatically emailed once the order has shipped. Don’t see an email from us? Please check your junk/spam folder.

Item Misplaced

If you did not acquire the product within the provided time frame, please contact the carrier, and if the issue persists, please contact us at [email protected].

Wrong Address

You will be charged for paying all shipping costs for reseeding the items if you provide the erroneous address after checkout and it is returned to us. [email protected]

Address Change

If you need to amend the area where your goods will be delivered, please contact us at [email protected], within 24 hours of completing your purchase. We are unable to amend the delivery address once it is on its way.

Cancellations

If you change your mind after confirming the purchase and wish to cancel an order, don’t hesitate to get in touch with our customer care within 24 hours of completing the transaction. Once the transaction is delivered you may return the order by reading our return policy.

Items Damaged While in Transit

Suppose you realize that your goods have been damaged or broken during delivery. Contact us soon and take a clear image of the broken or damaged items and send it to our customer service email at [email protected] and ask for a free exchange or refund.

Address: 42 Boltons Lane Harlington Hayes UB3 5BH, United Kingdom

Email[email protected]

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